Customer Service

Customer Service

Phone 360-263-6188

Toll Free  855-384-8687

Phone Hours:  We are a small business and can often be busy.  Please leave a message and we will return your phone calls promptly. We make every effort to be available for Phone Orders from 7:30-4:00pm PST Monday-Friday.

Shipping & Delivery

We strive to ship all orders the same or next day, but please allow 2-5 business days for your products to ship.  Also, we try to ship multiple items together in a single parcel, but you may receive multiple parcels to fulfill your order more promptly.  For our international and Hawaii customers, please allow an additional 3-5 business days for shipping.

Privacy & Security

Your privacy and security is our first concern. For this reason we do not keep records of any credit cards on file. We also will not share or sell your contact info or emails with anyone, ever, without your consent.  We take this policy very seriously.

Returns & Replacements

If you are dissatisfied in any way, please let us know. We honor all manufacturers’ return policies and always work hard to make sure you are satisfied with your purchases. Double U has a 30 day return policy on products.  All returns must be in new condition, as originally received for refunds.  Refunds will be made for items minus the  actual shipping charges that Double U paid, regardless if the customer was originally provided free shipping or not.

If you have any additional questions or concerns please contact us at:

Phone: 855-384-8687