Garmin Alpha TT15/T5 MINI Product Support Page

When we lose GPS or COMMS reception on a dog and that pointer or running dog icon on your map turns into an ominous "?", it's usually time to change the update rate and pray. Sometimes, an intuitive dog will come wandering out of the brush back to the truck, but your lost TT15 collar will not make it back...

If you ever have an issue with one of your Garmin devices, one of the first things the Double U team is going to ask is "Is your device updated?" If you're not sure, it's always good practice to check your device for an update via Garmin Express or Garmin Webupdater. For devices such as the Alpha 200/200i, Alpha 10...

This master reset should work for the following Garmin GPS Collars: Garmin Alpha TT10 Garmin TT15/TT15X Track and Train Collar Garmin T5/T5X Tracking Collar If the Garmin GPS collar is failing to operate as expected, corrupt data may be the cause. Performing a master reset will return the collar to factory settings and clear data resolving issues caused by corrupt...

Many of our customers hunt with others in clubs or organizations, and when a new Garmin handheld hits the market, there is always the issue of if and when to switch over to the newer model. Previously, Astro 320 dog trackers ran on a 10-dog capacity software platform making them incompatible with the Alpha 100's 20-dog platform; many groups were...

When a TT15/T5 collar flashes red on charge, or fails to power on, it could be a possible indication that the battery is defective. If you see this occur, immediately take down the collar's serial number and give DU a call to check warranty status if you are at all unsure about the collar's age. If under warranty, get the...

When you call Double U with a broken Garmin item, the first thing we'll ask for is its serial number. Using this, we can check the item's purchase date and warranty status, or if out of warranty give a customer discount if the item was purchased from us. On Alpha handhelds, this will be located under the battery. The serial...

Considering recent worldwide shipping and manufacturing backlogs with some items stretching out months at a time, many hunters with smaller or younger dogs are left wondering what their options are. Here are some of the FAQs we get when customers inquire about the full-sized T5 and TT15 collar vs. the T5 and TT15 mini: Q: "If TT15 minis are unavailable...

Double U is facing backorders on many tracking products. Check here for availability before making an order.

Many issues with Garmin products can be troubleshot with software updates. Click here to find out if you're up-to-date,

TT15/TT15X Track and Train collars, like other Garmin tracking collars, utilize a light system to indicate the status of the collar. We get quite a few collars in that customers claim have lost GPS, only for us to start them up in-shop and see them work right out of the box. If a problematic collar is still under warranty, it's...