Customer Issue with the Alpha not turning on:

Question: The only thing that happens is the word Garmin comes up in the middle of the Alpha screen and then fades almost completely away and there is a blacker box probably a third of the bottom screen. When you put it on the charger it wont make that sound when you plug it in and also the battery. Indicator won't come up.

Apparently there was a update out there that I hadn't done for this issue. What they had me do is take the battery out of the unit and plug the Alpha into the wall charger. The unit came on. Then they had me put the battery back in while plugged in still and tap the power button. Then I was able to download updated version.

Information received back from customer on how to fix.