Excellent customer service. Had an issue with a product and after a quick e mail and phone conversation everything handled.
Al Al Fortini
Excellent store and great customer service! An item on my order was missed and they not only responded right away, but they shipped the missed item the same day I reached out to them.
I recently wanted to add a TT15 collar to my Garmin Pro 550 +. Garmin replaced the TT15 with a TT15x. I didn't need the TT15x since my other collar was a TT15. Double U had them in stock and shipped immediately. I received it a day earlier than was expected. I missed a step when trying to pair it with the handheld so I called them and the conversation was extremely pleasant. When I got off the phone I was sure it was my fault and not a defective collar. After reviewing the process again, I realized what I did and the pairing went perfect. They also gave me some tips when I talked to them. All in all it was a really positive buying experience from start to finish.
Best supply store around! Got my order quicker than expected. Everything was correct on my name plates for my collars, and even got a free gift! Love this website. 10/10 would recommend over any other site. And the podcast is great!
The best service I have ever had when ordering online. Very nice and super willing to with you to get what you need. The only place to get supplies for running hounds.
Second to none customer service and super fast shipping at no extra cost. I highly recommend using Double U for your hunting supplies.
I can honestly say this is the best company I've had the opportunity to deal with. We are up in Canada yet it felt like we were a local from down the road. Honest, friendly, and genuinely wanted to make sure we got our order/shipping just right. We were searching for some tracking/training collars for the pooches and ended up getting a couple Dogtra Pathfinders sent up. Fast shipping and an effortless process start to finish. We had a minor issue with one of the collars and Double U could not have made the whole warranty swap any easier. (Dogtra themselves by the way were excellent to deal with as well). So glad we were told about you by friends and we will be sure to tell everyone we know about you as well. Thanks a bunch, keep up the great work!
Excellent service! Great quality gear fast shipping! When you call DOUBLE U with questions or concerns you're talking to actual hound men who not only know there products but use them as well. Best dog supply by far!
Kaleb K Voigt
just bought alpha 100 and had an issue and call customer service and with in 5 minutes had it corrected and i was on my way.nice to deal with people that know what they sell and can explain over the phone how to fix it.thank you
Hands down the best! Orders always ship fast, everything comes with no issues and great customer service! Double U will definitely be our #1 supply store we purchase from and the place we tell all our like minded folks to go for their needs